Returns and Refunds Policy

You are entitled to a refund or exchange for items you purchase from La Jolie Candle Boutique if:
(a) the candle arriving broken (damaged in transit/post) please send us photo of the damages.
(b) If you receive the wrong item
(c) Order lost by the postal service - evidence required

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We have a 14-day return policy, to be eligible for a refund or exchange, your item must be in the same condition that you received it, unused and in its original packaging. 

We only accept exchanges or refunds for damaged items, lost in post items or wrong item.

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If you would like to exchange your item please contact us by sending an email to lajoliecandleboutique@gmail.com with your name, order number and a photograph of the item for assessment.

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Please also indicate whether you would like a replacement or refund of your item.

Shipping fees and discounts are non-refundable

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If your refund is approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process the refund too.

We will not refund if:

1. If the candle is still in transit to you

2. Candle not arriving within or after the estimated delivery time.

3. Frosting on candle

4. Bubbles or Marks/small chips in candles/products

5. Not strong enough scent

6. Discolouring of wax

7. Wax tunnelling

8. Not the size expected

9. Candle broken by you

10. Not the colour expected

11. Candle burns too quickly - We don't recommend burning the candle

12. Customer providing the wrong postal address

13. Discounts and shipping is none refundable

RETURNS PROCESS
Need to return an item?
La Jolie Candle Boutique will provide you the return address for the item to be sent back to Australia.
We recommend you send your goods back using a trackable delivery service as La Jolie Candle Boutique does not accept responsibility for items lost in transit. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive or damaged in transit.

Once your return items are received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes/discounts used.

Please note that we do not process refunds in advance of returns parcels arriving at our facilities under any circumstances.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Refunds can take up to 5 to 10 business days to process from approval of refund. 

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lajoliecandleboutique@gmail.com